Good to know
Salon Policies
These policies help us honor every guest’s time and give each appointment the care it deserves. Thank you for helping us keep Salt a calm, welcoming place.
Booking & Deposits
A credit card is required to book. It’s stored securely and charged only as described below.
A 50% deposit is required to hold every appointment. Your deposit is applied to your service total.
New color guests, please book a complimentary consultation first.
We’ll send appointment reminders by text and email, in time for you to reschedule without a fee.
By booking, you agree to these policies. You’ll be asked to accept them when you book.
Cancelling or Rescheduling
Please give us at least 48 hours’ notice so we can offer your time to another guest.
48 hours or more before — no charge
Your deposit is refunded or moved to your new appointment.
Less than 48 hours before — deposit kept
Your 50% deposit is kept as the cancellation fee.
Less than 24 hours before, or no-show — 100% of your scheduled services
Your deposit is applied, and the remaining balance is charged to your card on file.
Late-cancellation and no-show fees must be paid before your next appointment can be booked. To cancel or reschedule, call us at (360) 764-8935 or use your online booking.
Running Late
More than 10 minutes late? Please call (360) 764-8935. We’ll do our best to fit you in, but your service may need to be shortened or rescheduled.
15 minutes or more late: your appointment will be rescheduled and charged at 100%, the same as a no-show.
Pricing
Menu prices are “starting at” prices. Your final price depends on your artist’s level, your hair’s length and density, and the time your service needs.
Each color service includes a set amount of color or lightener. If your hair needs more, it’s $25 for each additional 20 grams. Your artist will let you know before using extra.
Enhancements, such as Calura Gloss or root color, are not included in service prices and are added separately. Signature Packages include the enhancements listed in them.
A 2% surcharge applies to credit card payments.
Our Service Guarantee
If you’re not happy with your service, please let us know within 48 hours. We’ll schedule a complimentary adjustment within 7 days of your original service, with management approval. We do not offer refunds on services.
Product Exchanges
Unopened products can be exchanged within 14 days of purchase. For health reasons, hairbrushes cannot be exchanged.
Children and Guests
Our seating is limited, so please come on your own unless your guest also has an appointment. Children with appointments must be supervised at all times. If your childcare falls through, please reschedule as early as you can.
Privacy
We use your information only to provide your services and to contact you about appointments and offers. We never sell or share it.
Booking, reminders and most marketing messages are sent through Phorest. By booking, you agree to receive appointment messages and marketing. You can opt out of marketing texts or emails at any time.
After your visit, we may ask you to rate your service by email, text or phone.
You can ask for a copy of your information or ask us to delete it. We delete identifiable information after 3 years with no visits.